Fifteen working days is not a marketing figure, it is a schedule with six stages in it, and each stage has a defined start and a defined stop. What buyers actually need to know is which stages the clock covers, which events stop it, and how much of a container a given order will fill before freight gets quoted on the wrong basis.

The clock starts when the drawing is confirmed — confirmed means signed, not “looks fine” in an email.
Note what is not in the schedule: no outsourcing stage. Cutting, forming, welding, graining and packing all happen in one building, which is why the days are predictable. The moment one operation leaves the site, the schedule becomes a guess.
A 15-day promise is honest only if both sides know what pauses it. Three things do.
| Event | Clock | Restarts when |
|---|---|---|
| Drawing revision | Stops | The revised drawing is confirmed and re-checked — back to day 1 if plate is already cut |
| Plate grade change | Stops | 304 to 316L after nesting means new plate; add 2–3 days for allocation |
| Buyer-supplied sink or template | Stops | The physical bowl or template arrives and is checked against the drawing |
Everything else — a colour question, a delivery address, a document request — runs in parallel and does not move the date. We say which of the three applies at the point it happens, in writing, on the day.
Countertops ship on edge, in a crate, edges protected by formed card. Weight is never the limit; volume and length are.
The practical rule: tops over 2400 mm go in a 40-foot container or are made in two pieces with a joint on a frame member. We will say which at quotation, because a container that cannot be loaded is a delay nobody budgeted for.
A shipment of plate arrives with paper or it arrives with questions at the border and on site.
All four are part of the order, not extras. The order terms page states which documents are issued as standard and when.
Send a drawing with datums, thickness, grade, finish and edge profile, plus the delivery port and the incoterm you are buying on. We check it, list any missing number, and issue a quotation in 24 hours with the stages costed separately — plate, cutting, welding, graining, packing — so you can see where the money is rather than only how much.
Then the drawing is confirmed, the clock starts, and you get a photograph at each of the three stages that matter: after forming, after graining, and loaded.
Custom stainless steel countertops · The fabrication work we take on · Order terms and packing · Send a drawing for quotation